Generally there isn’t a drum roll as we step up to the dais or platform.

OK. So you do get a drum roll whenever you get up? In that case I am not speaking to you, but to all the rest of us who usually don’t get one.

We then have to create our own aura, sense of interest, excitement.

It is widely understood that the first few moments, perhaps 10 seconds that a speaker spends on the stage are amongst the most critical of their entire address. In fact, even their ascendance to the stage, the very act of rising from the floor, or their seat on the platform is just as critical.

We only get one chance at a first impression. One chance at that vital impact that makes us memorable to an audience.

Audiences seem to have this perceptive on/off switch embedded in their minds that is activated immediately the speaker is introduced. Within seconds it swings one way or the other: I like this speaker, or I don’t!

And once triggered it takes much, much more energy to change the position of that switch (if it can be done at all) once the address is properly underway so the message is clear: get it right first up!

It is always advisable to demonstrate an impression of enthusiasm, liveliness immediately our cue is given.

Never, ever just lounge up to the stage, with our face fixed on the floor and meander casually to the dais. Even worse is to, once having shuffled to the dais, spend 10 seconds or so sorting notes, adjusting microphones, sipping water and generally doing all the things that should have been organized well before.

This just breeds a perception of a speaker that is disorganized, careless and in all probability, boring.

It is best to spring to our feet, move at a brisk pace to the platform or dais and then simply spread our prepared notes (if we are using notes) in one smooth motion while keeping eye contact on both our host and the audience.

Eye contact is just so important even at this early stage of an address so it is advisable to do everything possible to keep the audience attention on your eyes, not on the surroundings.

They are, even at this point, instinctively working out whether they will listen to us, or not.

For this reason it is usually best to transport our notes in a matt black folder that is basically invisible to the audience while we are moving: not a bundle of loose, flapping pages that give the appearance of a newspaper caught in a wind gust.

Once ensconced at the dais, depending on the event and the audience, great energy and expectation can be created by maintaining an interested, roving eye contact with the audience for a few seconds, coupled with appropriate body language, before uttering our first (very carefully chosen) opening line.

Whilst it may seem forever, a well executed pause at this critical moment of about 4-5 seconds will almost have our listeners lifting out of their seats in expectation. It is almost like inflating a balloon right up to bursting point: the audience are almost holding their breath waiting for the bang!

At this point, for a few critical seconds, the world is our oyster.

The selection of our opening words, the first 5-10, is key to creating the life and energy that will either turbo charge or stall our entire address.

I once was commissioned to introduce a keynote speaker, from WorkCover, a key Government agency responsible for employee safety at an industry conference.

My opening five words were “WorkCover is killing this industry”.

Everyone went quiet.

Our CEO’s face looked like the blood was draining from it. I could see him thinking “what is Neil doing, what have we done, how am I going to apologize to our speaker?”

But, the audience attention was palpable.

What the CEO (and the audience) didn’t know was that I had done my homework in advance. As any speaker should. I had spoken with the keynote before the session, talked over his content to make sure that I didn’t detract from his key address.

And, I had meticulously explained, and gained his consent to open with an inflammatory remark.

We got the attention of the audience. Our keynote was pleased. Our CEO recovered his composure and didn’t have a heart attack. The session went well.

Our first few moments on the stage will often determine our success. Plan them well, execute them well and our audience response will be positive.

Neil Findlay has been involved in the business and Not For Profit sectors for nearly 40 years in Australia and abroad. During this time he has been an active public speaker. Take a moment and review his website at http://www.neilfindlay.com or his e-business card at http://play.goldmail.com/k44iejhkvq62

Many people fear having a Q & A session in their presentations. They fear that they will lose control of the audience, that people will take advantage of them, that they will be exposed as less than the expert. And it is a fear based in reality, because without preparation and some ideas on how to handle this session, it can, quickly, become a disaster.

A Question and Answer session, however, if handled adroitly, can become a very powerful tool. It provides a wonderful opportunity to really connect with your audience through interaction. It provides a chance to be absolutely authentic and therefore so much more believable. And it provides an opportunity to build on the credibility and professionalism already established in your presentation.

This is the first of two posts about creating a successful Q&A, and in the first one, we look at turning negatives into positives.

Disaster recovery

Not knowing the answer to a question may seem like a disaster, but it is, in fact, a great opportunity. Admitting to not knowing the answer is a chance to build authenticity. There is nothing authentic or credible about someone trying to side-step a question with blustering.

Before you lose your credibility as an expert, though, have a plan for response to these questions.
If it’s possible, know the experts in the room. Throw the question to one of them, and you are providing a resource just as much as if you had given an answer.

You can also refer the question back to the audience in general. Again you are building engagement here by interacting with them.

Avoid saying “No comment.” You appear either to be completely ignorant and helpless on the subject, or worse still, trying to hide something. It is a matter of showing respect for the person asking the question and for the question itself, no matter how awful the question or the motives of the questioner.

If the question is worded so that it gives you no alternative but to put yourself in a negative light, find a way to give a positive statement if not to the question, then to the general situation.

If someone seems to want to dominate your presentation, or maybe has negative motives, you can answer once and then ask for questions from other parts of the room and not make eye contact with that person. You can ask the audience if they want the question answered and if they don’t, offer or organise to continue the discussion at the end of the presentation. If you suspect this will be a possibility before you begin your presentation, maybe you could organise to have someone to distract the negative people from undermining your presentation. Something that I have not tried but that I have heard done for a persistent heckler, is to walk among the audience and present from beside or behind the person and they are silenced.

Set boundaries

This is one way to make sure you feel you are in control of the session. Make it clear from the beginning of the presentation, how you are going to deal with questions. You may choose to take questions throughout the presentation or at particular times. You can announce this, so that you are interacting throughout and people know not to save their questions until the end. If someone asks something related to material further into the speech, you can promise to answer the question at the relevant time.

If at all possible do not end the presentation with Q & A. You want to be able to finish with something you have prepared – something you know will accomplish your objectives for the speech, something that will get your audience to take the next step. You cannot guarantee this outcome for yourself or your audience if you finish with a Q&A. Again, announce that the session will not be the end of the presentation or you may have people starting to pack up during your Q&A and lose the opportunity to leave them with a strong close.

Set boundaries, make them clear and stick to them. So you could allow a set time for the Q&A session. Announce it and finish within the time limit. You can always promise to answer more questions after the presentation. Or you might decide to have, say, five questions, and take no more. Again promise to answer any other questions after the presentation … and follow through on the promise.

Integrity and authenticity are a powerful platform on which to base how you deal with Q&A sessions – or any speaking opportunity for that matter! Combine them with thorough preparation and you no longer need to fear Questions and Answers.

A designer knows he has achieved perfection, not when there is nothing left to add,
but when there is nothing left to take away.

Antoine de Saint-Exupery

Many tools can be implemented for success in delivering your speech, whether you are giving a speech to a public audience, talking with members of a company board meeting, or simply offering a sales presentation. Such tools comprise explaining detailed examples, designing statistical charts, in addition to providing influencing testimony. Below, we will add another public speaking skill to the list and explain four special tips for using “evidence” in a influential speech. => http://bit.ly/xIEIsj

The virtue of all achievement is victory over oneself. Those who know this can never know defeat.
 
A. J. Cronin 

It’s been a long time since I read A.J. Cronin. Nice to see this quote just in memory of enjoying his books. Regarding this particular piece – I certainly believe it applies to achieving mastery and certainly mastery of public speaking. We overcome nerves, we develop “muscle memory” through rehearsal, we learn to interact with an audience rather than just speak at them, and so much more. What has been your greatest victory over yourself in becoming a speaker?

[Note: the links to Perfect phrases for Executive Presentations has now been fixed!!]

I know we would all like to feel the mastery that this performer has achieved with his violin. I also know that we would all hope to be able to deal with interruptions just as masterfully – with grace and humour!!

Yes that’s a Nokia ring tone!

Using a pertinent activity as an opening gets the audience’s attention because it makes them active. It gives them the opportunity to move physically which makes them more alert and comfortable. It lets them learn and participate with one another. Finally, it put you in charge. That’s right, when you cede temporary authority to your audience you get larger in their minds. => http://bit.ly/w3bOZG

Hundreds of Ready-to-Use Phrases to Use to Communicate Your Strategy and Vision When the Stakes Are High

by Alan M Perlman

Any successful leader will tell you: Giving a strong presentation is the most immediate and powerful way to set goals, form strategies, and sell your vision-to both internal and external audiences. Perfect Phrases for Executive Presentations not only tells you how to plan and deliver your address, but also provides phrases for every part of the speech or presentation. => http://bit.ly/z76FV8

“Vague and mysterious forms of speech, and abuse of language, have so long passed for mysteries of science; and hard or misapplied words with little or no meaning have, by prescription, such a right to be mistaken for deep learning and height of specu”

John Locke quotes

Even the best messages can be ruined by a bad presentation. To get your information across effectively and to generate the right response from your audience, you need to know how to use audiovisual technology to your advantage.

Interested in how to improve your presentation? Read on for some audiovisual presentation dos and don’ts. => http://bit.ly/x1XXQu